For any instructed repair, owners deserve answers: who organised or notified the repair, which trades were involved, what work was done, when it started and completed, and how much it cost. Our correspondence following a works instruction is designed to answer these questions before the charge appears on your monthly service invoice.
Works instructed on your behalf that are not designed to correct a specific defect, but to maintain an acceptable standard — for example stairwell cleaning or landscape maintenance.
Repairs to correct unforeseen defects, normally instructed at the request of a single proprietor or by us directly following inspection.
Maintenance carried out at suitable intervals to prevent defects occurring. For the standard tenement this is typically gutter cleaning and roof checking; in more modern properties it may include lift and fire alarm maintenance.
Maintenance matters requiring a specification to be put to proprietors for a decision — often arising from reactive repair follow-ups or, more commonly, from property inspection.
Discover property defects at an early stage, before repair costs escalate. At the inception of our management we instruct an inspection of your property's common areas, and offer to repeat it at two-yearly intervals. The fully illustrated report details everything from minor defects to larger potential problems — the roof, for instance, is the part of a property most liable to failure and the least likely to be seen by owners. A defect identified and cured early means long-term savings, and the report gives owners a proactive tool for scheduling works by importance and financial planning.
When you receive an invoice you deserve a detailed explanation of what's on it. We provide monthly invoice/statements including any balance brought forward, details of works completed on your behalf including the contractor used, and other itemised services for the month.
Settle your account however suits you: Direct Debit, debit or credit card, bank transfer, cheque, cash, or in person at our office. See Contact & Payments.
Where owners require a common insurance policy we are well placed to arrange it, using a third-party insurance broker and tendering the policy each year so clients get the best value while keeping comprehensive cover. Unlike some competitors, we do not insist that clients are bound by “our” policy — owners should be free to decide what insurance best suits them, individually and collectively. Where a communal policy is arranged, we provide all the information you need to satisfy your lender — you will not pay twice.
Experienced staff who can organise lift maintenance and insurance, and communal fire alarm maintenance, as your property requires.