For ony repair that's instructit, awners deserve answers: wha organised or notified the repair, whit trades wis involved, whit wark wis duin, whan it stairtit an feenished, an hou muckle it cost. Oor correspondence efter a warks instruction is designed tae answer thir questions afore the chairge appears on yer monthly service invoice.
Warks instructit on yer behauf that's no designed tae pit richt a parteecular defect, but tae keep up an acceptable staundart — for example stair cleanin or landscape maintenance.
Repairs tae pit richt unforeseen defects, normally instructit at the request o a single proprietor or by us direct efter an inspection.
Maintenance cairied oot at suitable intervals tae stap defects happenin. For the staundart tenement this is uisually gutter cleanin an ruif checkin; in mair modren properties it can tak in lift an fire alarm maintenance.
Maintenance maiters that need a specification pit tae the proprietors for a decision — aften comin fae follae-ups on reactive repairs or, mair commonly, fae property inspection.
Find property defects at an early stage, afore repair costs rise. At the stairt o oor management we instruct an inspection o yer property's common areas, an offer tae repeat it ilka twa year. The fully illustratit report sets oot awthing fae smaw defects tae bigger potential problems — the ruif, for instance, is the pairt o a property maist likely tae fail an the least likely tae be seen by awners. A defect fund an sortit early means lang-term savins, an the report gies awners a proactive tool for schedulin warks by importance an for financial plannin.
Whan ye get an invoice ye deserve a detailed explanation o whit's on it. We provide monthly invoice/statements takkin in ony balance brocht forrit, details o warks completit on yer behauf includin the contractor uised, an ither itemised services for the month.
Settle yer accoont hou-ever suits ye: Direct Debit, debit or credit caird, bank transfer, cheque, cash, or in person at oor office. See Contact & Peyments.
Whaur awners need a common insurance policy we're weel placed tae arrange it, uisin a third-pairty insurance broker an tenderin the policy ilka year sae clients get the best value while keepin fu cover. No like some competitors, we dinna insist that clients is bound by “oor” policy — awners shoud be free tae decide whit insurance suits them best, individually an thegither. Whaur a communal policy is arranged, we provide aw the information ye need tae satisfy yer lender — ye'll no pey twice.
Read mair aboot common buildins insurance — hou it's arranged, oor broker’s written confirmation that we tak nae commission, an why the average clause (the unner-insurance condition) maiters.
Experienced staff that can organise lift maintenance an insurance, an communal fire alarm maintenance, as yer property needs.