Emergency contacts

If anyone is in danger, call 999

Fire, ambulance, police or coastguard: 999

If you are deaf or cannot speak, you can text 999 once you have registered with emergencySMS: text register to 999.

An emergency repair to your building

For a burst pipe, a flood, a serious roof leak, a door that will not secure or anything else that cannot wait, phone our office.

  • Glasgow 0141 221 2263 · Edinburgh 0131 546 4848 · Aberdeen 01224 469666
  • Monday to Friday, 9am to 5pm, our team will arrange a contractor.
  • Outside those hours, registered owners are connected directly to our emergency contractors. Please call from the number we hold on your account.

If you smell gas, or water is near electrics, call the numbers below first.

Useful numbers

Fire, ambulance or police in an emergency999
Gas leak or smell of gas
National Gas Emergency Service, any time. Do not use switches or flames; open windows; leave the building.
0800 111 999
Power cut
Free, any time. Puts you through to your local network operator.
105
Water: no supply, burst main or flooding from the street
Scottish Water, any time.
0800 0778 778
Urgent health advice when your GP is closed
NHS 24, free, any time.
111
Police, when it is not an emergency
Police Scotland.
101
Samaritans, any time, day or night
Free, for anyone who is struggling.
116 123
Breathing Space, if you are feeling low or anxious
Free and confidential, evenings and weekends.
0800 83 85 87
Childline, for children and young people
Free, any time.
0800 1111
Domestic abuse
Scotland’s Domestic Abuse and Forced Marriage Helpline, free, any time.
0800 027 1234

Cleo, on this website, and Isla, on our telephone line, will also give you these numbers if you need them.